IBM products developed by Fundi and IBM

Fundi Software products distributed by IBM are supported through the IBM support network. This includes:

• CICS Configuration Manager
• CICS Performance Analyzer
• IMS Performance Analyzer
• IMS Problem Investigator
• IMS Connect Extensions
• IMS Parameter Manager
• Enhanced Access for SCLM

Before contacting your local IBM support network, follow the steps below:

1. Refer to the Problem Determination section in the your product manuals. Eliminate any user related problems as outlined in the manual.
2. Record your software maintenance and release levels for the product in error, and any related software with which the software interacts
3. Prepare a description of the problem and circumstances that lead to the problem condition
4. Collect diagnostic information, including error output, job streams, and program inputs/outputs where appropriate.

Contact your IBM support network to resolve problems.

Products distributed directly by Fundi Software

Products distributed directly by Fundi Software are supported through the procedures outlined below. This includes:

• Proteus

Before contacting Fundi Software for support network, follow the steps below:

1. Carefully consider the nature of the problem to eliminate user errors. All problems should be referred to your systems programmers or the product administrator before contacting Fundi Software
2. Identify the type of failure. The failure may be:
   • Abend with associated code and dump
   • Error message with associated text
   • Incorrect outcome
   • Documentation error
   • Performance or looping
   • Wait state or non-responsive system
3. Record your software maintenance and release levels for the product in error, and any related software with which the software interacts
4. Prepare a description of the problem and circumstances that lead to the problem condition
5. Collect diagnostic information, including error output, job streams, program inputs/outputs, and diagnostic traces where appropriate
6. Provide contact details including:
   • Site or installation name
   • Site contact representative (your name)
   • Telephone number
   • Email address of site contact
   • Indication as to the problem’s urgency

Contact Fundi Software support through one of the methods outlined below:

• Email your problem request to the address below:

  support_fundi@fundi.com.au

• Fax your problem request to the telephone number below:

  +61 8 6212 0160

• Telephone the Fundi Software help desk service (all hours) on the number below:

  +61 8 6212 0229